Job Description

This is an onsite position. Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices.

Minimum Education

• High School Diploma or equivalent.

Minimum Work Experience

• 2 years of experience in a customer service, retail, or other fast-based business environment.
• Prior call center experience preferred.

Required Skills, Knowledge, and Abilities

• Demonstrated excellent verbal communication skills including active listening.
• Demonstrated strong reading comprehension, spelling, and grammar skills.
• Ability to handle high call volume professionally, efficiently and confidentially.
• Good organization, prioritization skills and attention to detail
• Demonstrated ability to adapt swiftly to changing priorities.
• Demonstrated ability to remain calm during emergency situations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc)

Pay Range: $15.34 - $22.77

COMPETITIVE DIFFERENTIALS RATES

• $4.25 - Evenings
• $8.00 - Nights
• $4.75 - Weekends

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