Technical Writer Job at Tech Observer, Santa Clara, CA

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  • Tech Observer
  • Santa Clara, CA

Job Description

Job Title - Technical Writer

Location - Santa Clara, CA

Duration - 8+months

Key Responsibilities:

  • Gather technical information from experts and simplify complex details.
  • Develop and maintain guides, specifications, best practices, support content, and more.
  • Ensure technical accuracy and usability of content through research and labs.
  • Establish and maintain templates, style guides, and standards.
  • Review and edit content for grammar, style, and formatting.
  • Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
  • Manage multiple projects and collaborate effectively with the team.
  • Create structured content and manage version control within a DITA ecosystem.
  • Troubleshoot and resolve DITA-related technical issues.
  • Train colleagues on DITA best practices and tools.
  • Collaborate with Learning & Development to align documentation with training.

Experience Needed:

  • Bachelor’s degree or equivalent in writing, content creation, or communication.
  • 5+ years of technical writing experience.
  • Exceptional writing, editing, and verbal communication skills.
  • Experience with document formatting tools like WYSIWYG, HTML, and DITA.
  • Proficiency with DITA environments and XML authoring tools.
  • Strong project management and time management skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Experience with Confluence/Jira, Google Suite, and Smartsheet.
  • Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
  • Background in networking/data storage.
  • Experience with Knowledge-Centered Services (KCS).

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