Job Description

Job Title: Store Manager – Flagship Location (West Hollywood)

Location: West Hollywood, CA

Job Type: Full-time

Reports To : Director of Retail

About Us:

Cotton Citizen is a contemporary clothing brand redefining everyday essentials with a California edge. Rooted in Los Angeles, the brand fuses bold design with luxury craftsmanship, offering elevated basics made from premium cotton and custom-developed fabrics. Known for its signature dye techniques and laid-back yet refined aesthetic, Cotton Citizen bridges streetwear attitude with minimalist sophistication. We’re looking for a dynamic, experienced, and inspiring Store Manager to lead this critical location.

Position Summary:

The Store Manager is responsible for overseeing all day-to-day operations of our flagship location, delivering an exceptional customer experience, leading and developing a high-performing team, and driving sales and brand loyalty. You will act as a brand ambassador and ensure that the store is operating in alignment with our values, vision, and aesthetic.

Key Responsibilities:

• Leadership & Team Development
• Recruit, hire, train, and retain top talent
• Provide ongoing coaching and development for team members
• Lead by example, fostering a culture of collaboration, accountability, and excellence
• Customer Experience
• Ensure a premium, seamless, and personalized in-store experience
• Resolve customer concerns quickly and professionally
• Champion brand education and storytelling with both customers and staff
• Store Operations
• Manage daily store operations, including inventory, scheduling, and merchandising
• Maintain visual merchandising standards and ensure brand consistency
• Oversee opening and closing procedures, cash handling, and loss prevention
• Sales & Performance
• Meet or exceed sales targets and KPIs
• Analyze store performance metrics and drive actionable improvements
• Create and execute local marketing and community engagement initiatives

Qualifications:

• 3–5 years of experience as a store manager or assistant manager in a premium or high-volume retail environment
• Proven track record of leading a team to meet or exceed sales goals
• Strong leadership, organizational, and interpersonal skills
• Exceptional customer service and problem-solving abilities
• Passion for brand storytelling and community engagement
• Familiarity with retail systems and operations (POS, inventory management, scheduling tools)

Preferred:

• Experience opening a new store or managing a flagship/high-profile location
• Knowledge of the West Hollywood market and clientele

What We Offer:

• Competitive salary + performance-based bonuses
• Benefits package
• Employee discount and perks
• Growth and development opportunities
• A chance to be part of something bold and new

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