Parts Customer Service Assistant Job at KUHN Group, Brodhead, WI

QmJRMEpoR2FKZmlXbFdZL0h0dEhFYXFPTlE9PQ==
  • KUHN Group
  • Brodhead, WI

Job Description

The Parts Customer Service Assistant performs a variety of administrative duties to assist in the daily operations of the Parts Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Utilize the Company’s Automated Call Distribution (ACD) System to assist dealers with order shipping status information, enter dealer orders in the ERPK system, fax copies, and satisfy other miscellaneous dealer and customer requests.
  • Invoice dealer orders and reassign backorders to other distribution centers, when appropriate.
  • Issue credit memos, as approved by manager.
  • Coordinate the return and credit portion of dealer terminations.
  • Process dealers return requests and generate documentation.
  • Generate customs paperwork for international small pack shipments and LTL shipments to Canada.
  • Reconcile paper and electronic carrier invoices.
  • Administer Annual Stocking Program.
  • Monitor direct shipments from France and invoice dealers.
  • Work with Product Support personnel to administer Technical Improvement Program campaigns.
  • File and maintain customer service documentation (shipping advices, RGA paperwork, faxes, shipping forms, etc.) as required.
  • Reconcile cycle counts and submit reports to the Accounting Department for each distribution center.
  • Cross train Parts Customer Service Assistant duties, as assigned by manager
  • Serve as shared backup for the telephone and lobby reception function when full-time Operations Assistants/Receptionists are unavailable.

Education and/or Experience - A high school diploma or GED and experience in word processing (Microsoft Word), spreadsheet applications (Excel), Internet, and e-mail is required. Experience with various business systems and an Administrative Assistant Associate’s Degree is preferred.

Job Tags

Full time,

Similar Jobs

Old Mission Windows

Non-CDL Driver Job at Old Mission Windows

 ...Role Description This is a full-time on-site role for a Non-CDL Driver located in Traverse City, MI. The Non-CDL Driver will be...  ...and satisfactory delivery completion. Qualifications Experience in Truck Driving and Unloading Knowledge of DOT Regulations... 

Acro Service Corp

Laboratory Technician Job at Acro Service Corp

 ...With guidance from supervision, assists technical personnel in general laboratory operations and routine laboratory or information handling tasks in support of scientific research. Perform tasks according to accepted methods and training prescribed by the work group.... 

Lisinski Law Firm

Staff Attorney Job at Lisinski Law Firm

 ...review Requests for Evidence (RFE) and perform legal research according to guidance provided by senior attorneys. No immigration experience is necessary, as training will be provided on the types of cases you will be working on, but an interest in immigration law is preferred... 

United Nations Foundation

Intern, Executive Directorate, Family Planning 2030 Internship, Washington DC Job at United Nations Foundation

 ...Hub is headed by a Managing Director supported by a small team and hosted by an NGO within the region. Together, these five business units comprise the FP2030 Support Network. The Executive Directorate Intern will support the FP2030 Global Executive Directorate team... 

Meyer Jabara Hotels

General Manager Job at Meyer Jabara Hotels

 ...Meyer Jabara Hotels is seeking a General Manager for its Courtyard by Marriott in Clemson, South Carolina. In addition to the usual requirements for a General Manager, we are looking for an individual who has previous hotel opening experience and track record of consistently...