Job Description

JOB SUMMARY

Under minimal supervision and following established policies and procedures, responsible for loan servicing of portfolio loans (CRE, C&I, MFR and participation loans) in LA, Chicago, New York and others. The position is to provide support to department manager and Portfolio Department. Complies with all regulations within apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Answer the telephone (responds to routine loan officer or customer inquiries relative to account balance, loan balances and pay off request).
• Perform general office administration duties.
• Process daily activities for pay down transaction.
• Process loan pay off requests and coordinate pay off with Note Department.
• Process auto debit/ACH set up requests and coordinate set up with branch and COS.
• Prepare weekly/monthly reports to internal department and upper management.
• Follow up on past due payment/loan maturities/ tax delinquencies with borrowers.
• Follow up on any loan exceptions.
• Request insurance certificate from borrower or insurance agent.
• Prepare verification of deposit / mortgage.
• Assist the Portfolio Manager/Loan Portfolio Specialist in requesting financial report and other required documents from borrower per loan agreement.
• Perform other duties as assigned.

QUALIFICATIONS

• EDUCATION: College degree in accounting or business preferred but not mandatory. Bachelor’s degree in accounting, finance, economics, and international development studies is a plus.
• EXPERIENCE: Minimum 1 – 2 years in customer service experience. Loan administration preferably in commercial lending and real estate loan.

SKILLS AND ABILITIES

• PC proficient in Word and Excel
• Excellent verbal and written communication skills
• Organized and detail-oriented with the ability to function in a team environment
• Able to work in a fast pace environment while maintaining a high level of accuracy
• Bilingual (English/Mandarin or Cantonese) is a plus.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website . Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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