L1 Customer Support Agent Job at Goflow, North Bergen, NJ

QkxVL0tCS1lJUGVRbW1ZeEh0OUJGYTZKTWc9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

Choice Logistics

Solutions Engineer Job at Choice Logistics

POSITION OVERVIEW: The Business Process Specialist will be responsible for providing guidance and support in the assessment and implementation of operational and business process change and improvement initiatives. This position will assess, document, develop, and implement...

A.G. Rhodes Atlanta

CNA Care partner - Certified Nursing Asst Job at A.G. Rhodes Atlanta

 ...Current Georgia CNA Certification 1 year experience in LTC/skilled nursing community preferred but willing to train newly certified C.N.A.s Experience working in an Eden Alternative community preferred CPR/First Aid Certification preferred Genuine passion... 

Loparex

Customer Service Manager - Americas Job at Loparex

 ...We are looking for a Customer Service Manager to join our team! The Customer Service Manager - Americas leads the customer service team and ensures service levels are met or exceeded, while achieving agreed team targets (departmental targets), and harmonization of external... 

SwissWatchExpo

Sales Support Specialist Job at SwissWatchExpo

 ...pre-owned luxury watches. We are currently hiring a highly motivated individual to join our e-commerce team as a Sales Support Specialist . This is a critical role, as most of our client interactions are inbound through emails and phone calls. The Sales Support Specialist... 

INSPYR Solutions

Human Subjects Research Assistant Job at INSPYR Solutions

 ...hardware subsystems for the next generation of virtual, augmented, and mixed reality experiences...  ...protocols, handling of confidential data, data annotation, and creation of basic...  ...2. Research Literature Review 3. Data entry/Database management Good to have skills...