Job Description

Lodgco Hospitality is seeking an exceptional hotel leader to join as our General Manager at the positively outstanding Canopy by Hilton located in Downtown Grand Rapids, MI. Being the sole Canopy location in Michigan, this role offers a unique opportunity to oversee an exquisite 155-room full-service hotel, complete with two exceptional restaurants, four versatile meeting spaces, and an array of thoughtful amenities for our guests to enjoy.

We are searching for a hotel visionary who is not only passionate about hospitality but also dedicated to creating unforgettable, "Best in Class" guest experiences. As a leader, you will have the chance to motivate and guide our talented team of Canopy Enthusiasts and elevate all departments of the hotel.

Our perfect candidate will have a solid background in hospitality and hotel leadership, along with experience in restaurant operations. If you meet these qualifications and are eager to learn more about this exciting opportunity, we encourage you to apply today!

JOB SUMMARY: The General Manager (Chief Enthusiast) is responsible for all aspects of operations at the full-service hotel. This role requires strong leadership, strategic planning, innovative thinking, and a genuine passion for crafting a distinctive experience within the Canopy Brand.

ESSENTIAL JOB FUNCTIONS:

• Direct and manage all departments of the hotel (Rooms, Guest Service, F&B, Valet, Sales, Maintenance, etc.) to ensure smooth and efficient operations that exceed guest expectations and achieve brand goals.
• Actively oversee both on-site restaurants, Knoop and Portico, and work closely with the culinary and service teams to maintain and enhance exceptional dining experiences.
• Prioritize guest satisfaction by implementing high standards of service and responding promptly to guest feedback and effectively addressing complaints.
• Ensure that all policies and procedures with regard to operations, accounting, human resources, security, guest relations, and safety are followed.
• Foster a culture of collaboration, motivation, and continuous improvement through strong leadership, training, and mentoring.
• Create a unique local guest experience by partnering with local vendors and ensuring team members are knowledgeable of local offerings.
• Develop annual budget and capital expenditure plans.
• Achieve budgeted revenue and profit goals while balancing costs with guest satisfaction.
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals.
• Delegate various tasks to the AGM and/or department leads to ensure smooth operation of the hotel.
• Assist sales team in actively selling the hotel to groups, meetings, and extended stay guests.
• Ensure that hiring and employee practices comply with company requirements.
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies.
• Inspect property on a regular basis and implement controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure their accuracy and completeness.
• Possess strong working knowledge of all Hilton Brand operating systems.

CORE COMPETENCIES:

• Exceptional leadership and interpersonal skills with the ability to inspire and elevate a diverse team.
• Solid understanding of the financial side of running a full-service hotel.
• A true leader of engagement with our guests and patrons.
• Demonstrated experience in organizing, planning and executing large-scale projects from conception through implementation.
• Exceptional skills in critical thinking, problem-solving, decision-making, and delegation.
• Strong written and verbal communication skills to present reports defining project progress, problems, and solutions.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Minimum 3 years of General Management experience at a full-service and/or Lifestyle Property.
• 5 to 7 years of progressive work-related experience in the hotel industry with demonstrated proficiency in multiple disciplines/processes.
• Strong background in restaurant management and familiarity with various F&B operations.
• Knowledge of hotel valet operations is a plus
• Bachelor's degree in Hospitality Management or Business Administration is preferred, or a comparable mix of education and relevant work experience is acceptable.
• Hilton experience preferred.

BENEFITS WE OFFER

• Career development & work-life balance
• Paid time off
• Travel and hotel discounts
• Day-1 benefits
• 401(k) with company match
• Incentive-based earning potential
• And more!

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