Job Description

Home Retention Counselor I – Bilingual (Spanish/English) | Temp-to-Perm Opportunity

Location: Harrisburg, PA (Hybrid – 3 days in-office)

Employment Type: Temp-to-Perm (6–12 months before permanent hire)

Pay: $43,880 (Non-negotiable)

Hours: First shift, with one evening per week (10:30 AM – 7 PM)

Abel Personnel is supporting our client in their search for a Bilingual (Spanish/English) Home Retention Counselor I to assist homeowners in exploring loss mitigation options. This temp-to-perm opportunity is ideal for someone with 0-2 years of experience in customer service, financial services, or collections who is looking to build a career in mortgage servicing.

Responsibilities

Manage an auto queue of Non-FHA and FHA loans that are 15-60 days delinquent
Make 160+ calls per day to borrowers, explaining payment and loss mitigation options
Document all activities and update borrower information in the system
Send emails and letters encouraging borrower engagement
Respond to voicemails and assist with NSF (non-sufficient funds) cases
Provide bilingual support in Spanish and English, including translating letters and emails
Research and update borrower contact information as needed
Work one evening per week (10:30 AM – 7 PM)

Qualifications

Fluency in Spanish and English (spoken and written)
0-2 years of experience in collections, customer service, or financial services
Strong problem-solving and negotiation skills
Ability to handle a high-volume call environment with professionalism
Detail-oriented with excellent documentation skills

Why Consider This Role?

Hybrid schedule – Three days in-office, two days remote
Great opportunity for entry-level candidates looking to gain experience in financial services
Temp-to-perm pathway with potential for long-term stability (6–12 months before permanent hire)

If you or someone you know is looking to gain experience in mortgage servicing and meets the language requirement, this could be a great opportunity.

To learn more or apply, contact us today.

Job Tags

Permanent employment, Temporary work, Remote job, Shift work, Afternoon shift,

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