Position Overview:
Support and maintain user workstations, printers, barcode scanners, wireless client devices, laptops, docking stations, monitors and other peripherals. Provide end-user support for all technology utilized by the company. Provide back up support for the company’s phone system, printers, servers, and network operations.
Essential Job Functions:
· Manage & maintain all end-user workstations, laptops, and peripheral devices for all company locations and for remote sales employees.
· Perform periodic maintenance to all desktops, laptops, and peripherals to ensure that systems are up to date and functioning optimally.
· Onboard new users, provisioning equipment, email addresses, VPN credentials and cell phones. Including providing new user training on all items.
· Provide end-user support for all company applications and technology assets. Achieve timely resolution of all issues. Assist with training of users on systems / processes.
· Create and administer logins for all employees for all systems including Active directory.
· Manage & monitor Mcafee anti-virus to ensure all company computers are updated & protected.
· Maintain the IT asset database, work with accounting staff to ensure all assets are always capitalized and accounted for.
· Recommend, schedule, and perform desktop upgrades, improvements, and repairs.
· Develop documentation as needed to support all the above processes
Qualifications/Skills Required:
· Associates or Technical degree or equivalent work experience required. Bachelor’s degree a plus.
· Minimum of 1-2 years of experience with Windows Administration and Desktop Support
· Experience with SharePoint and M365 administration preferred not required.
· Hardware experience with workstations is required.
· Ability to interpret, analyze, troubleshoot and resolve technical problems.
· Strong written and verbal communication skills and interpersonal skills are essential.
· Demonstrated ability to handle and maintain extremely confidential information required.
· Ability to work in a fast-paced environment.
· Knowledge of Linux preferred but not required.
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