Job Description

We are seeking an accomplished and results-oriented General Manager to lead and oversee the operations of our distinguished multi-unit restaurant group based in Houston, Texas. The successful candidate will demonstrate exceptional leadership, operational expertise, and a commitment to excellence in service. This role is pivotal in ensuring the consistent delivery of our brand promise and enhancing the guest experience across all locations.

A strong command of both English and Spanish is highly desirable, as the position requires close collaboration with cross-border teams and international stakeholders. Additionally, the selected candidate must be available to travel to Mexico during the initial onboarding and training period.

This is a unique opportunity for an experienced leader who aspires to grow within an expanding organization recognized for its commitment to quality and innovation in the hospitality industry.

Essential Duties and Responsibilities:

• Provide strategic leadership and operational oversight for multiple restaurant locations, ensuring the consistent delivery of high-quality food, service, and hospitality standards.
• Direct, mentor, and develop Restaurant Managers and their teams, fostering a culture of accountability, excellence, and continuous improvement.
• Implement and uphold standard operating procedures (SOPs), ensuring compliance with company policies, local regulations, and industry best practices.
• Analyze key performance indicators (KPIs) and financial data to identify areas of opportunity, optimize operational efficiencies, and enhance profitability.
• Lead recruitment efforts, onboarding, and talent development, ensuring staffing levels are adequate to support operational needs while maintaining high team engagement.
• Cultivate a guest-centric culture across all locations, ensuring an elevated dining experience and nurturing long-term customer loyalty.
• Collaborate closely with corporate departments, including Marketing, Finance, Human Resources, and Supply Chain, to effectively implement strategic initiatives.
• Serve as a liaison between the executive team and restaurant operations, providing comprehensive reports on performance, challenges, and strategic opportunities.
• Travel to Mexico as needed for initial and ongoing training, as well as for leadership meetings and operational support.

Knowledge, Skills, and Abilities

• Bilingual proficiency in English and Spanish is strongly preferred.
• Outstanding communication skills in both languages, with the ability to engage effectively at all organizational levels.

Education & Experience

• Bachelor's degree in Business Administration, Hospitality Management, or a related discipline is preferred.
• A minimum of five (5) years of progressive leadership experience in managing multi-unit restaurant operations, ideally within the casual dining or fast-casual segments.
• Demonstrated success in achieving operational excellence, financial objectives, and customer satisfaction across multiple locations.
• Prior experience operating within a corporate framework, while maintaining the ability to execute locally with agility and responsiveness.

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