Financial Services Representative Job at Calculated Hire, Saint Louis, MO

QjdRK0pCZVlJdnlVbTJBeUV0VlBFcW1KTlE9PQ==
  • Calculated Hire
  • Saint Louis, MO

Job Description

Escalations Representative II

Location: Hybrid (One Week Onsite / One Week Remote)

Offices: St. Louis, Missouri

Schedule: Monday – Friday, 7:30 AM – 4:00 PM CST

Contract: 6-Month | W2

Overview:

Calculated Hire is seeking an Escalations Representative II to join a Fortune 100 Financial Services client. This individual will play a critical role in supporting escalated client concerns, ensuring high-quality service delivery and adherence to internal processes. The ideal candidate brings a strong customer service background, professional communication skills, and the ability to navigate regulated financial environments.

Responsibilities:

  • Support escalated customer issues by performing routine transactional and support tasks within established procedures.
  • Identify and recommend opportunities for process improvement within daily workflows.
  • Interact with internal teams and client personnel to obtain and relay basic information.
  • Escalate unresolved questions or concerns to appropriate team members or supervisors.
  • Maintain attention to detail and professionalism in a high-volume, fast-paced environment.

Required Qualifications:

  • 6+ months of experience in customer service, financial services, underwriting, or quality assurance support — or an equivalent combination of work experience, military background, training, or education.

Preferred Qualifications:

  • 6+ months of brokerage experience
  • Working knowledge of FINRA regulations
  • Proficiency in Microsoft Office tools
  • Excellent communication skills with the ability to demonstrate empathy and professionalism

Job Tags

Contract work, Work experience placement, Remote job, Monday to Friday,

Similar Jobs

Three Stone

Outside Sales Representative Job at Three Stone

 ...scopes (training provided) Closing deals and overseeing projects from start to finish Delivering a white-glove customer experience Working within a competitive, sports-minded sales team focused on winning No roofing experience is required we provide... 

Novax Recruitment Group

CWI Job at Novax Recruitment Group

 ..., MT, UT) Interpret welding procedures, blueprints, and technical specifications Identify and resolve quality concerns with production and engineering teams Maintain accurate inspection records, logs, and reports Audit welding processes for compliance and best... 

University of California Agriculture and Natural Resources

4-H youth development community educator Job at University of California Agriculture and Natural Resources

 ...Requirements: Bachelors degree or equivalent experience in education, youth development, or a related field. Strong understanding...  ...coordinating programs or activities, preferably in a community or educational setting. Excellent communication skills, both... 

Find Great People | FGP

Commercial Building Inspector Job at Find Great People | FGP

 ...A well-known client in Aiken, SC is looking to add a Commercial Building Inspector to their team to perform inspections and plan review activities associated with a wide variety of commercial and industrial construction projects to ensure compliance with all adopted...