Job Description
Inside Sales Executive/Customer Support
Location: Hybrid – Work from Home & Worcester, MA Office
Salary- $38,500-$49,000 plus bonuses
Overview:
We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.
Key Responsibilities:
- Process customer and vendor transactions efficiently, including orders, quotes, and returns
- Investigate and resolve customer invoicing issues
- Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
- Communicate product demand changes to the Purchasing team
- Reconcile customer performance metrics with internal reports
- Support and manage customer-dedicated inventory programs
- Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
- Participate in key account meetings and vendor-related training as needed
- Serve as a first point of contact for overflow inbound calls, routing appropriately
- Perform various customer service and administrative support tasks
- Present a professional and helpful image to customers, vendors, and internal teams
- Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
- Collaborate with internal teams to meet service goals and manage time effectively
Required Qualifications:
- Associate’s degree required
- Minimum 3 years of experience in a customer service or inside sales role
- Strong verbal and written communication skills
- Exceptional customer service and problem-solving abilities
- Detail-oriented and comfortable in a fast-paced environment
- Proficient in basic math (rate, ratio, etc.) and data entry
- Able to manage multiple priorities and adapt to shifting demands
- Team-oriented and comfortable working across departments
- Professional, organized, and dependable
Preferred Qualifications:
- Experience with Epicor P21 or similar ERP systems
- Familiarity with logistics, shipping, and warehouse operations
- Background in wholesale distribution or product-based industries
- For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualifed candidates will be contacted.
Job Tags
Work at office, Shift work,