Key Responsibilities:

Serve as the primary point of contact for B2B clients via phone, email, and web-based platforms.
Process and track orders, returns, and service requests with precision and efficiency.
Resolve client issues promptly, escalating when appropriate, and follow through to ensure satisfaction.
Maintain up-to-date knowledge of company products, pricing, policies, and systems.
Collaborate with internal departments (e.g., Sales, Logistics, Billing, and Technical Support) to meet client needs.
Document all client interactions and updates in CRM systems accurately.
Identify trends in client feedback and recommend improvements to processes or services.
Support onboarding of new B2B clients by explaining service procedures and providing relevant materials.

Qualifications:

2+ years of experience in customer service, preferably in a B2B or account management environment.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to remain calm under pressure.
Proficient in Microsoft Office and CRM systems (e.g., Salesforce, HubSpot).
Ability to manage multiple tasks and priorities in a fast-paced environment.
High attention to detail and commitment to accuracy.

Work at office,