Job Description

Tradeline Supply Company, LLC is a leading fintech credit building platform experiencing significant growth. We are currently seeking candidates to join our small team of elite specialists within our niche industry.

We are looking for a tech-savvy extrovert that can identify and solve problems, learn new programs, communicate clearly, be a team player, and maintain a positive attitude.

There is no cap on advancement opportunities and we offer significant raises based on performance. To learn more about our company visit our website at

This is not a boiler room / telemarketing type of environment. We are a small team running a high volume website platform selling a credit building product that basically sells itself.

Pay:

Starting pay is $22.00 per hour. All subsequent raises will be based on skill sets, responsibilities acquired, and performance.

Benefits:

We also offer health insurance benefits, some paid time off / sick pay, and some paid holidays. Company paid outings, events, happy hours, lunches, etc. are part of our norm.

Job Description:

The customer service representative (CSR) will be on a fun team of smart individuals all working towards one common goal. This is a fast paced environment and the CSR must be able to learn quickly and independently in order to be able to handle a high volume of inbound phone calls and emails.

This role will be more heavily weighted towards the phone support side of the business but will also involve processing orders on the back end of our custom website, emailing customers, and working with the various apps and software that support our web-based business.

There are no sales quotas, no commissions, no high pressure sales, and you will not have big ups and downs in your income. Instead, we pay a steady hourly rate that you can count on, provide good customer service by always putting the customer first, help provide clarity on our product, answer questions as best we can, and help point people in the right direction.

Job duties will include:

• Inbound phone sales and customer service (not commission based sales and no quotas)
• Email responses to sales and customer service inquiries
• Processing paperwork for new orders, refunds, exchanges, and new contracts
• Overseeing quality control on contracts, documentation, and accuracy
• Assisting the management team with various projects

Qualities of our ideal candidate:

• Must be a quick learner and be able to study company material to apply that information in conversations with our customers.
• Previous sales experience is preferred as this program often needs to be re-sold and the solutions to problems also need to be sold to the customers.
• Attention to detail on paperwork, contracts, and sensitive data entry 
• Must comply with strict written and verbal guidelines.
• Exceptional writing skills
• Able to adapt to working with multiple computer based applications
• Knowledge in finance, credit and an upbeat enthusiastic sales style is a plus

Schedule:

We are open Monday through Saturday. 40 hours per week is expected. Candidates must be available for either our opening or closing shifts: 

Monday - Friday 7am-3:30pm or 9:30am-6pm

Or

Tuesday - Saturday 8am-4:30pm or 9:30am-6pm

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