Job Description

LHH is seeking a Customer Service Representative for a client located in Los Angeles, CA. This role is work from home with the exception of approximately 2 days a month (expected). All candidates must be located in the LA area.

Pay for this role is up to $30/hour depending on experience.

This person must be sharp, have attention to detail, be strong with numbers and mathmatical skills, and good with heavy communication and a busy desk.

Experience within the auto industry (customer service) is a plus.

Primary Responsibilities:

• Manage the end-to-end claims process, including receiving, reviewing, and approving claims submitted by claimants and/or distributors for payment, using discretion and judgment within authorized settlement limits.
• Coordinate directly with claimants and distributors via phone.
• Arrange third-party inspections as needed.
• Submit claims to responsible parties for resolution and recovery, including negotiation and fund collection within authorized recovery limits.
• Finalize claims independently within assigned authority.
• Maintain accurate and organized claim files.
• Ensure compliance with internal controls and company procedures in all administrative and operational tasks.

Additional Responsibilities:

• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Collaborate and support fellow team members.
• Contribute actively as a team player.

Qualifications:

• College degree preferred.
• Experience in the automotive industry is a plus.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment.

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