Job Description

Our client, in the property and casualty insurance industry is looking for a Customer Service Representative to join their team focused on delivering high-quality serve experiences with every customer interaction! This is a direct hire, 100% onsite opportunity in Atlanta, Georgia.

This role is ideal for someone with a strong customer service background, proven call center experience, and a growth-oriented mindset.

Responsibilities:

• Serve as the first point of contact for inbound customer calls related to account updates, service or billing issues, policy details/changes, and general inquiries.
• Use internal platforms and policy management system to analyze customer accounts and troubleshoot issues.
• Collaborate cross-functionally with departments to support escalated situations and improve service workflows
• Manage your daily responsibilities with strong organization, follow-through, and an eye for accuracy.
• Consistently meet or exceed service metrics and quality standards while delivering a positive customer experience.
• Demonstrate initiative and growth-oriented mindset and contribute to departmental process improvements, positioning yourself for growth opportunities from within into sales, underwriting, claims, or operations roles!

Required Skills / Qualifications:

• 3+ years of customer service experience in a call center environment
• Technical proficiency with customer service tools, databases, and general PC applications.
• Experience in the insurance industry is a plus.
• Strong communication skills—clear, professional, and articulate.
• A polished and presentable demeanor with a focus on customer satisfaction.
• Bilingual (English-Spanish) is a plus.

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