Job Description

Customer Service Representative

Location: Fargo, ND

Opportunity: 1 year contract

Shift Details:

• 9:30 AM to 6:00 PM
• Monday - Friday

Pay: $20.00/hr

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K - CRG matches up to 4%!
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

Responsibilities:

• Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.
• Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.
• Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.
• Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.
• Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience.

Qualifications:

• Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint
• Strong communication and interpersonal skills with a customer-centric mindset
• 1+ year of experience in customer service or call center environment
• Excellent organizational and multitasking abilities
• A high school diploma or equivalent highly preferred

JN003

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