Job Description

Key Responsibilities:

• Respond to inbound calls and inquiries from clients and field staff, providing timely, professional support and solutions.
• Build strong, long-term relationships with customers by delivering exceptional service and identifying opportunities to add value.
• Coordinate with internal teams to schedule services, resolve issues efficiently, and ensure consistent, high-quality delivery.
• Monitor and communicate maintenance or service needs proactively to support optimal performance throughout the year.
• Prepare and manage service agreements, estimates, and vendor coordination to ensure timely execution and quality outcomes.
• Negotiate contract renewals while maintaining high levels of client satisfaction and retention.
• Work closely with finance to support accurate billing, payment processing, and account reconciliation.
• Track and report key performance metrics to assess individual and team contributions.
• Collaborate with colleagues to share best practices and support continuous improvement across the team.

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