Job Description

Overview:

GBS Benefits, Inc. is the leader in experience, innovation and services when it comes to customizing the employee benefits offerings for our clients. Located in Salt Lake City, GBS Benefits has created a culture of respect, hard work and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us!

Description:

The COBRA Administrator position will deliver extraordinary customer experiences to participants and clients. This individual is required to execute and deliver on time sensitive tasks. Must be able to work effectively as part of a larger team.

The successful COBRA Administrator will have previous knowledge in the areas listed below.

• COBRA or other Healthcare benefits experience is highly preferred.
• Must be resilient and able to thrive in a fast-paced environment.
• Provide COBRA participants with detailed information regarding COBRA regulations, timelines and restrictions.
• Strong interpersonal skills.
• Ability to communicate clearly via letter, e-mail and phone.
• Must be detail oriented.

Essential Duties and Responsibilities:

We are seeking a professional and positive individual with strong written and verbal communication skills. The nature of this team requires a high level of energy and the ability to balance conflicting deadlines and to work under pressure. Other essential requirements and responsibilities include:

• Gather, organize, and maintain departmental information.
• Provide a high level of daily customer support to COBRA participants and clients in an accommodating manner.
• Setup and maintain employer client information in our COBRA software system.
• Train employers on COBRA processes and systems.
• Process information and data files submitted by employers to deliver required COBRA notices within required timelines.
• Work directly with insurance carriers to enroll, make changes, and terminate COBRA participants.
• Follow processes and procedures communicated by the COBRA Director
• Advise clients on COBRA related issues and concerns.
• Other projects or duties as prescribed by the Manager.

Skills and Knowledge:

• Experience with a PC and proficiency in MS Office is required with a high proficiency in Microsoft Office (Word, Excel, Outlook).
• Expert ability to work under demanding time constraints and expectations.
• Ability to learn and use COBRA software system.

Performance Expectations:

• Must display respect in the workplace and exhibit the ability to get along with others
• The ability to have fun while working.
• 40 hours a week – Typically an 8am to 5pm schedule
• Must be able to be the primary COBRA contact for approximately 300 employers.
• Must demonstrate a commitment to GBS Benefits policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

Working Conditions / Essential Functions:

This position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input and retrieve information from the computer system. Comfort and efficiency are considered in employee workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.

Physical demands include the ability to lift and move objects (typically 0 - 10 lbs) and visually monitor information/data on a computer screen.

The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.

This job description is not designed to cover or to contain a comprehensive listing of activities,

duties, or responsibilities that are required of the employee.

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