Position: Call quality/ Reporting analyst
Location: Onsite- Stamford, CT
Pay Rate: 45-47/hr
Interview Process: 2 rounds including transcript exercise
Must Haves:
Nice to Have:
Day-to-Day:
Insight Global is hiring for a Quality Call Analyst to sit 100% onsite for a large, telecommunication company. This person would be joining the Service Transformation Team within the Customer Operations Organization. This call quality Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" to customers by incorporating the artificial intelligence tool. This call quality analyst will be listening and gathering context from customer calls with agents. This Quality Call Analyst will be listening to see what areas could have been improved in the call to better the customer experience or how they did giving the "next best offer" and analyzing it against other data points gathered for the calls.
...TeleNeurology Nationwide teleNeurology Opportunities 100% Remote Redefine your practice. Transform patient careall from your home base. Why Now? Ultimate Flexibility Integrate teleNeurology into your schedule-whether full-time or a few shifts a month....
...support the CEO. This is a wonderful opportunity for a sharp, hard-working, and organized candidate who can act as a true right hand for... ...on a hybrid schedule, in office 4 days/week one day work from home. Hours: 8:30a-5:30p/9a-6p flexible as needed during busy...
Customer Asst. Service Manager Job Responsibilities: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Asst. Service Manager Job Duties: Accomplishes customer service human resource objectives by recruiting, selecting...
...engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. The Sales and Stock Associate reports to the Store Manager. Responsibilities: Performance: Support floor coverage, financial targets,...
...Company Overview: Our client transforms outdoor spaces with luxury lighting that blends beauty, performance, and artistic expression. Their offers range from everyday elegance to holiday brilliance. Theyre looking for a sales consultant to meet with clients, design...