Job Description

LHH is seeking a detail-oriented and bilingual professional to support business-to-business customer service operations the US and Latin America for a direct hire position in Charlotte, NC. This role involves managing customer accounts, resolving service and billing issues, coordinating logistics, and supporting administrative functions. The ideal candidate will be fluent in Spanish and English and have experience in a fast-paced, industrial or manufacturing environment. This position is fully onsite Monday - Friday.

Key Responsibilities:

• Handle incoming orders via phone, email, and fax.
• Provide product quotes, shipping timelines, and pricing details.
• Coordinate export logistics, including scheduling pickups and deliveries.
• Prepare and manage export documentation (e.g., invoices, packing lists, customs forms).
• Monitor shipments and follow up to ensure timely delivery.
• Address service and billing concerns, including issuing credits and adjustments.
• Maintain accurate customer records and pricing data.
• Manage system entries to prevent payment delays.
• Conduct bi-weekly collection outreach for outstanding receivables.
• Generate and send invoices based on consignment usage and order details.
• Facilitate returns and imports from Latin America, including customs paperwork.
• Enter call reports for technical and sales teams.
• Assist with general office tasks such as mail handling and phone support.
• Translate documents and communications between Spanish and English.
• Provide occasional assistance to Spanish-speaking customers.
• Offer administrative support to leadership and sales teams as needed.
• Step in for other account specialists during absences or vacations.

Qualifications:

• 3+ years of B2B customer service experience within an industrial or manufacturing setting.
• Full fluency in Spanish and English (verbal and written).
• Strong interpersonal and customer service skills.
• Excellent communication and listening abilities.
• Ability to manage multiple tasks and meet deadlines under pressure.
• High attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with inventory systems and export documentation is a plus.

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